Shipping & Returns Policy
Your order is securely processed through our payment partner, ClickBank.
Billing Information:
- Charges will appear on your credit card or bank statement as CLICKBANK or CLKBANK*COM.
- If you are not the cardholder, please inform the account owner to avoid confusion.
- Any purchased upgrades will appear as separate transactions.
For billing support:
- U.S. customers: 1-800-390-6035
- International: +1-208-345-4245
Shipping Information
Estimated Delivery Times:
- Continental U.S.: 5–7 business days
- International: 10–14 business days
Note: Due to USPS delays or occasional pandemic-related disruptions, some shipments may arrive later than expected. Tracking updates may also be delayed. We appreciate your patience.
Shipping Carriers:
- Orders are shipped via UPS or FedEx, with USPS handling final delivery for U.S. addresses.
- Most orders ship the next business day.
- Orders placed Friday–Sunday will ship on Monday, excluding U.S. postal holidays.
- A shipping confirmation email with a tracking link will be sent once your order has shipped.
Delivery Issues
- If delivery is refused or the address is incorrect, a refund will be issued minus shipping costs after the package returns to our fulfillment center.
- If an order is marked delivered but later lost or stolen, it is the buyer’s responsibility to follow up with the carrier. Please provide a secure delivery location.
Returns – Physical Products
We offer a 180-day money-back guarantee for all physical products. To receive a full refund, you must return all bottles from your order—including empty, partially full, or bonus bottles.
Return Instructions:
- Include a note with:
- ClickBank Order ID
- Full Name & Address (where shipment was received)
- Email Address & Phone Number
- Original packing slip (if available)
- Ship to:
PO Box 1079, Pleasant Grove, UT 84062, USA - Buyer is responsible for return shipping costs.
Processing Returns:
- Products must arrive within 180 days of purchase.
- Once received and verified, refunds will be issued to your original payment method within 3–5 business days.
International Orders:
- Return shipping fees ($30 per product) are non-refundable.
- Customs fees are the responsibility of the buyer.
Returns – Digital Products
Digital products are also covered by a 180-day, no-questions-asked money-back guarantee.
Contact us within 180 days of purchase via the support link to request a full refund.
Contact Ignitra – We’re Here to Assist You
Have questions or need assistance? Our dedicated support team is ready to help with any inquiries about your Ignitra order, product information, or wellness guidance.
📧 Email Support
- Email: support@ignitra.com
- Typical response time: within 24 hours
📞 Phone Support
- Hours: Monday–Friday, 10:00 AM – 7:00 PM EST
- U.S. Toll-Free: +1-800-390-6035
- International: +1-208-345-4245
Our friendly customer service team is committed to providing fast, reliable support to ensure your experience with Ignitra is seamless and satisfying.